Patient Advice and Liaison Service (PALS)

Advice and Information - 4 June 2024

Contact information for PALS teams at Whipps Cross University Hospital, other Barts Health NHS Trust hospitals and the North East London NHS Foundation Trust (NELFT) who operate community and mental health services in Waltham Forest.

Whipps Cross University Hospital -

  • drop in service at junction 4 in the main building, Monday to Friday (9.30am - 1pm and 2pm - 4.30pm),
  • call 020 8535 6438  
  • email wxpals.bartshealth@nhs.net. 

Other Barts Health hospital PALS teams can be contacted as follows:

The Royal London and Mile End hospitals – 

  • drop in at the Patient and Family Contact Centre, ground floor, at the Royal London hospital, Monday to Friday (10am - 4.30pm)
  • call 020 3594 2040 
  • email rlhpals.bartshealth@nhs.net. 

Newham University Hospital – 

  • drop in at Zone 1, St. Andrews Wing, Monday to Friday (9.30am - 4.30pm).
  • call 020 7363 9292 
  • email bhnt.pals-nh@nhs.net.

St. Bartholomew’s Hospital – 

NELFT 

  • call 0300 300 1711
  • by email nelftpals@nelft.nhs.uk

  • by post - write to NELFT PALS, Newbury Park Health Centre, 40 Perrymans Farm Road, Ilford, Essex, IG2 7LE.

    See here for more information on NELFT PALS.

 

 

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In Waltham Forest, the free NHS Complaints Advocacy service is run by an organisation called POhWER. They can help you make a complaint about an NHS service or work out what you want to achieve from a complaint.
Advice and Information