Improvements to delivery of NHS letters
Working with Royal Mail, NHS and patient organisations, Healthwatch England have written an open letter to Ofcom highlighting the introduction of new protections to ensure reliable and efficient postal service for NHS patients.
The NHS will get its own postage class to help stop late letters leading to missed appointments. Under the new plans, specific barcodes will be introduced to automatically identify, separate and process patient letters.
See here for more information.
