Experience of Homecare Services, April 2014

Report - 30 April 2014

In Waltham Forest the council contracts domiciliary care from a list of 29 home care providers, not all of whom are currently used, and they intend to switch to a different model in 2015. This research project came about due to comments we received about homecare locally and the need to ensure that the patient voice is heard when change is implemented.

With the switch to a new model in mind, we were keen to gather opinion and experience of the current service so that when the council makes decisions about the new model of home care from 2015, what service users think about the service, their experiences, concerns and expectations, can be central to the decision making process.

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