Deaf and hard of hearing service user experience, June 2014
The discussion that took place at our deaf and hard of hearing focus group, highlighted issues that we have heard from other borough residents: the difficulty in getting a GP appointment, limited time with the GP, waiting times at the hospital and a lack of continuity in social care services for example.
These are common issues, but for deaf and hard of hearing people they are exacerbated by the difficulty of communicating with staff and accessing services generally lacking in deaf awareness.
As attendees confirmed, these difficulties can put deaf people off from visiting their GP or using other health and social care services and can lead to poorer health in the long term.
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Deaf and hard of hearing service user experience, June 2014
