Emergency and Urgent Care Centre (A&E) Survey Report, February 2015

The purpose of this piece of work was to:

Test out preconceptions and myths around why people. and young people in particular, attend hospital for treatment.

Understand peoples healthcare journeys in getting to the hospital i.e. their patient journey or pathway.

Obtain patient experience and behaviour information to feed into patient education schemes, service advertising and promotion, and service design.

Obtain patient experience and behaviour information to feed into the developing Waltham Forest Urgent Care Strategy, Urgent Care procurement workstream and the wider Urgent Care Partnership Board business, ensuring patient experience and the ‘patient voice’ is heard.

This work was carried out with the support of Waltham Forest Young Advisers (YA) and Youth Independent Advisory Group (IAG).