The Experience of GP Services, 01.01.22 - 31.12.22

Report - 9 January 2023

This annual report is based on the experience of 1,073 people. Findings show that the overall satisfaction has increased by 5% this quarter to 47% but is still slightly negative across most practices.

Two practices received a significant number of comments that were mostly positive. According to feedback, patients would like to see greater levels of service access, communication, empathy, involvement and support. This quarter, complaints about treatment and care, and waiting lists are both down by 11% . But complaints about communication have increased by 15% this quarter.

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