The Experience of GP Services, 01.10.22 - 30.09.23

Report - 9 October 2023

This annual report is based on the experience of 1,376 people.
Findings show that the overall sentiment is 60% positive.


Four practices received a significant number of comments that were mostly positive.
Service access is still the main area of concern especially telephone access.
Staff attitude, administration and communication have all seen a reduction in the proportion of complaints.

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The Experience of GP Services, 01.10.22 - 30.09.23
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