The Experience of GP Services, 01.01.23 - 31.12.23

Report - 10 January 2024

This annual report is based on the experience of 1,570 people.
Findings show that the overall sentiment is 64% positive.

Five practices received a significant number of comments that were mostly positive.

Service access is still the main area of concern especially telephone access. There has been some improvement with fewer complaints for waiting lists, ability to book appointments and telephone access.

Administration, staff attitude and treatment & care have seen falls in the proportion of complaints but communication has seen an increase.

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The Experience of GP Services, 01.01.23 - 31.12.23
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