Maternity Experience in Waltham Forest - April 2021 to April 2023

Key findings

Using GP while pregnant - 23% had a positive experience but 76% had a negative experience. Patients are happy with doctors and nurses but find GPs hard to access.

Waiting to give birth - 40% waited more than an hour to be admitted to the ward.

Giving birth - 67% felt midwives and doctors were helpful. 33% felt that the service ran smoothly.

Using postnatal services - most patients had a good experience of staying in Whipps Cross Hospital after giving birth. For postnatal appointments, lack of punctuality can be an issue especially in poorly ventilated waiting rooms.