The Experience of GP Services, 01.01.24 - 31.12.24
This annual report is based on the experience of 2,374 people.
Findings show that the overall sentiment is 76% positive.
Findings show that the overall sentiment is 76% positive.
Three practices received a significant number of comments that were mostly positive.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Satisfaction on service access has declined by 2% this quarter, comments suggest. Complaints are down 7% on telephone access but up by 6% on ability
to book appointments and waiting lists.
Complaints are up by 3% on treatment and care and up by 2% on staff attitude.
Complaints are down by 2% on administration and by 1% for communication.
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The Experience of GP Services, 01.01.24 - 31.12.24
Two-page summary (dashboard)
