The Experience of GP Services, 01.04.24 - 31.03.25
This annual report is based on the experience of 2,482 people.
Findings show that the overall sentiment is 78% positive.
Findings show that the overall sentiment is 78% positive.
Three practices received a significant number of comments that were mostly positive.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.
Satisfaction on service access improved by 3% this quarter. Complaints are down 4% on ability to book appointments and waiting times and by 1% on telephone access
Complaints are down by 6% on staff attitude and by 3% on treatment and care.
Complaints are down by 8% on administration but up by 5% for communication.
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The Experience of GP Services, 01.04.24 - 31.03.25
Two-page summary (dashboard)
