NHS complaints system lets people down, new research warns
Healthwatch England have published a new report that found a number of barriers that prevented people from making a complaint about their healthcare.
You can read the Healthwatch England news item here. This contains a link to the report - "A pain to complain: Why it's time to fix the NHS complaints process."
The key findings are:
- very few patients complain;
- low confidence stops people acting;
- a poor complaint experience is common;
- falling investment in support for people complaining;
- people experience long wait for responses;
- the NHS is not effectively learning lessons.
For information on how to make an NHS complaint see our Help making a complaint page.
You can have your say whether it's positive or negative feedback on NHS services in the borough.
