The Experience of Health, Care and Community Services, 01.07.23 - 30.09.23

Report - 9 October 2023

This quarterly report is based on the experience of 1,039 people.
Overall satisfaction has increased this quarter by 1% standing at 75% positive.

Satisfaction on Quality and Empathy has improved by 2% this quarter standing at 85% positive.

Satisfaction for Information, Involvement and Support increased by 1% standing at 81% positive.

Satisfaction regarding Access to Services has improved by 2% this quarter with 46% positive and 53% negative.

GP satisfaction is at 67% positive compared to 88% positive for dentists and 52% positive for Whipps Cross University Hospital.

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The Experience of Health, Care and Community Services, 01.07.23 - 30.09.23
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The Experience of Whipps Cross University Hospital, 01.10.22 - 30.09.23

This 12-month report is based on the experience of 427 people.
Overall satisfaction for Whipps Cross University Hospital is at 56% positive which is higher than the average of 53% for North East London hospitals as a whole.
The Maternity department accounted for a third of all feedback with 55% positive, 35% negative with 10% neutral,
The Accident & Emergency department accounted for 29% of all feedback with 49% positive and 48% negative.




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