The Experience of Health, Care and Community Services, 01.10.23 - 31.12.23

Report - 10 January 2024

This quarterly report is based on the experience of 1,201 people.
Overall satisfaction has not changed this quarter (75% positive).

Satisfaction on Quality and Empathy has declined marginally by 1% this quarter standing at 84% positive.

Satisfaction for Information, Involvement and Support has also marginally declined by 1% standing at 80% positive.

Satisfaction regarding Access to Services has improved by 3% this quarter with 49% positive.

GP satisfaction is at 70% positive compared to 88% positive for dentists and 41% positive for Whipps Cross University Hospital.

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The Experience of Health, Care and Community Services, 01.10.23 - 31.12.23
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The Experience of Whipps Cross University Hospital, 01.01.23 - 31.12.23

This annual report is based on the experience of 389 people. Overall satisfaction for Whipps Cross University Hospital is at 54%, which is marginally higher than the average of 53% for all hospitals within the North East London Integrated Care Board area. The Maternity department accounted for 35% of all feedback and its satisfaction was 55%. The Accident & Emergency department accounted for 32% of all feedback with satisfaction at 47%.



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