The Experience of GP Services, 01.04.23 - 31.03.24
This annual report is based on the experience of 1,808 people.
Findings show that the overall sentiment is 68% positive.
Findings show that the overall sentiment is 68% positive.
Four practices received a significant number of comments that were mostly positive.
People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits
for routine appointments.
Satisfaction on service access has improved by 2% this quarter, comments suggest. Complaints are down by 6% on ability
to book appointments, while up by 3% on waiting lists.
Complaints are down by 5% on administration and by 2% on communication.
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The Experience of GP Services, 01.04.23 - 31.03.24
Two-page summary (dashboard)
