The Experience of Health, Care and Community Services, 01.01.24 - 31.03.24

Report - 9 April 2024

This quarterly report is based on the experience of 1,437 people.
Overall satisfaction has not changed this quarter (75% positive).

Satisfaction on Quality and Empathy has improved marginally by 1% this quarter standing at 85% positive.

Satisfaction for Information, Involvement and Support has remained unchanged standing at 80% positive.

Satisfaction regarding Access to Services has improved by 2% this quarter with 51% positive.

GP satisfaction is at 72% positive compared to 90% positive for dentists and 39% positive for Whipps Cross University Hospital.Satisfaction on Quality and Empathy has improved marginally by 1% this quarter standing at 85% positive.

 

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The Experience of Health, Care and Community Services, 01.01.24 - 31.03.24
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The Experience of Whipps Cross University Hospital, 01.04.23 - 31.03.24

This annual report is based on the experience of 403 people.
Overall satisfaction for Whipps Cross University Hospital is at 50%, which is marginally lower than the average of 52% for all hospitals within the North East London Integrated Care Board area. The Accident & Emergency department accounted for 38% of all feedback with satisfaction at 42%.

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