The Experience of Health, Care and Community Services, 01.04.24 - 30.06.24

Report - 8 July 2024

This quarterly report is based on the experience of 1,354 people.
Overall satisfaction has improved by 6% this quarter standing at 79% positive.

Satisfaction for Information, Involvement and Support has improved by 6% this quarter standing at 84% positive.

Satisfaction on Quality and Empathy has improved by 4% this quarter standing at 88% positive.

Satisfaction regarding Access to Services has not changed this quarter standing at 50% positive.

GP satisfaction is at 78% positive compared to 81% positive for dentists and 45% positive for Whipps Cross University Hospital.

 

 

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The Experience of Health, Care and Community Services, 01.04.24 - 30.06.24
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The Experience of Whipps Cross University Hospital, 01.07.23 - 30.06.24

This annual report is based on the experience of 378 people.
Overall satisfaction for Whipps Cross University Hospital is at 45%, which is lower than the average of 51% for all hospitals within the North East London Integrated Care Board area. The Accident & Emergency department accounted for 40% of all feedback with only 39% positive.

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