The Experience of GP Services, 01.07.23 - 30.06.24

Report - 8 July 2024

This annual report is based on the experience of 2,164 people.
Findings show that the overall sentiment is 72% positive.

Three practices received a significant number of comments that were mostly positive.

People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.

Satisfaction on service access has improved by 2% this quarter, comments suggest. Complaints are up by 3% on telephone access and up by 2% on ability
to book appointments, while down by 2% on waiting lists.

Complaints are down by 6% on treatment and care, and by 5% on staff attitude.

Complaints are down by 13% on communication but up by 2% on administration.

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The Experience of GP Services, 01.07.23 - 30.06.24
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Two-page summary (dashboard)
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