The Experience of GP Services, 01.10.23 - 30.09.24

Report - 14 October 2024

This annual report is based on the experience of 2,352 people.
Findings show that the overall sentiment is 75% positive.

Three practices received a significant number of comments that were mostly positive.

People continue to report difficulties with telephone access, associated problems with booking, and longer than expected waits for routine appointments.

Satisfaction on service access has improved by 1% this quarter, comments suggest. Complaints are up by 8% on telephone access but down by 5% on ability
to book appointments and down by 3% on waiting lists.

Complaints are down by 2% on staff attitude and unchanged on treatment and care.

Complaints are up by 7% on administration with no change for communication.

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The Experience of GP Services, 01.10.23 - 30.09.24
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