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Advice and Information -
If you are eligible for cervical screening, please book a potentially life-saving appointment. -
Report -
This report is based on 506 comments relating to 2266 issues. -
Report -
The Big Conversation in Waltham Forest enabled local people to tell us what their vision of good care would look like. -
Report -
This report, based on the Good Care Framework, examines the workforce priority. People across the eight North East London boroughs were surveyed about working in the healthcare sector. -
News -
Junior doctors will be on strike between 7am on Thursday 27th June to 7am on Tuesday 2nd July. -
News -
Cervical Screening Awareness Week is 17th to 23rd June. -
Report -
Our complaints process outlines how to make a complaint about us and our approach to making sure complaints are resolved. -
News -
Today, we have published six new reports. -
Report -
A report covering experience of patients of the GP practices within the Walthamstow Central Primary Care Network (Addison Road Medical Centre, Claremont Medical Centre, Dr RP Dhital's Practice, The Firs Medical Centre and Wood Street Health Centre). -
Report -
A report covering experience of patients of the GP practices within the South Leytonstone Primary Care Network (Green Man Medical Centre, Harrow Road GP Practice, High Road Surgery, Kiyani Medical Practice, L.L Medical Care and Langthorne Sharma Family Practice). -
Report -
A report covering experience of patients of the GP practices within the Leyton Collaborative Primary Care Network (Leyton Healthcare, SMA Practice and The Manor Practice). -
Report -
A report covering experience of patients of the GP practices within the Forest Integrated Health Primary Care Network (Crawley Road Medical Centre, Francis Road Medical Centre, Hampton Medical Centre, Lime Tree Surgery, The Allum Practice, The Ecclesbourne Practice and The Lyndhurst Surgery).
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Report -
A report covering experience of patients of the GP practices within the Forest 8 Primary Care Network (Dr Shantir's Practice, Kingshead Medical Practice, Larkshall Medical Centre, Penrhyn Surgery, Sinnott Medical Centre, The Bailey Practice, The Forest Surgery and The Microfaculty).
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Report -
A report covering experience of patients of the GP practices within the E4 Network Primary Care Network (Chingford Medical Centre, Churchill Healthcare, Handsworth Medical Practice, The Old Church Surgery and The Ridgeway Surgery).
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Report -
This annual report is based on the experience of 2,164 people.
Findings show that the overall sentiment is 72% positive.
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Report -
This annual report is based on the experience of 378 people.
Overall satisfaction for Whipps Cross University Hospital is at 45%, which is lower than the average of 51% for all hospitals within the North East London Integrated Care Board area. The Accident & Emergency department accounted for 40% of all feedback with only 39% positive.
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Report -
This quarterly report is based on the experience of 1,354 people.
Overall satisfaction has improved by 6% this quarter standing at 79% positive.
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News -
We have published our latest patient experience reports ending 30th June 2024. -
Report -
As part of our core work, we acquire patient feedback about our local hospital - Whipps Cross.
This data, from a variety of sources (including provider complaints reports), is analysed by our team with key findings published in this report.
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Report -
For one week, from 27 October 2014 – 1 November 2014 (this was also half term week) Healthwatch Waltham Forest attended Whipps Cross Hospital Emergency and Urgent Care Centre (EUCC) to undertake surveys with patients in the waiting area -
Report -
On 7th January 2015 seven young people took part in a discussion with the Local Authority Public Health team around proposals for a young people specific sexual health service in the borough. This report is a write up of those discussions, reflecting the comments and views expressed by young people on that day. -
Report -
This report reflects the discussions that took place at our GP services fit for the future event. It highlights issues such as those concerning service accessibility; information and communication; patient involvement; joined-up services; and complaints mechanisms (to name a few), and it also goes on to present features for ‘ideal GP services’ of the future in Waltham Forest. -
Report -
With the Stroke Association, we co-hosted a focus group on Friday 26th September 2014, to record stroke survivors’ views on their experiences of health and social care services as a whole.
The event was attended by around 15 service users and carers, plus stroke nurses from Whipps Cross Hospital. From the comments recorded, 185 issues have been identified.
This report identifies clear trends and offers suggestions on what could and should be improved, what is failing, and what is working well.
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Report -
This report is a summary of the discussion with parent carers over three meetings in the spring of 2014 and focuses upon children and young people with disabilities or Special Education Needs (SEN).
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Report -
The discussion that took place at our deaf and hard of hearing focus group, highlighted issues that we have heard from other borough residents: the difficulty in getting a GP appointment, limited time with the GP, waiting times at the hospital and a lack of continuity in social care services for example. -
Report -
In Waltham Forest the council contracts domiciliary care from a list of 29 home care providers, not all of whom are currently used, and they intend to switch to a different model in 2015. This research project came about due to comments we received about homecare locally and the need to ensure that the patient voice is heard when change is implemented. -
Report -
With the North-East London Public Pharmacy Partnership, we held a joint consultation event at Vestry House Museum, Walthamstow on 6th February 2014 as part of NHS England’s Call to Action to look at the future potential role of pharmacy services in healthcare provision.
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Report -
From Tuesday 25th March to Wednesday 2nd April we had use of a Pop-up shop in Hoe Street, Walthamstow. We really enjoyed being shopkeepers for a week or so and the pop-up was a great opportunity to raise aware- ness about our work. -
Report -
As part of our core work, we acquire patient feedback about local Social services.
This data, from a variety of sources, is analysed by our team, with key findings published in this report.
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Report -
As part of our core work, we acquire patient feedback about local Community Health services.
This data, from a variety of sources, is analysed by our team, with key findings published in the report and annexes below.
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Report -
As part of our core work, we acquire patient feedback about local Dental services.
This data, from a variety of sources, is analysed by our team, with key findings published in this report.
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Report -
As part of our core work, we acquire patient feedback about local GP services.
This data, from a variety of sources, is analysed by our team, with key findings published in a borough report.
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Report -
This report is the summary of the comments made by patients we met over a period of six weeks at the Hampton Medical Practice. -
Report -
This report is a summary of the comments made by patients we met over a period of six weeks at Harrow Road Surgery. -
Report -
This report is a summary of the comments made by patients we met over a period of six weeks at the St James Medical Practice. -
Report -
We visited the St. Francis Care Home on 20th March 2015. -
Report -
We visited the Manor Care Home on 20th March 2015. -
Report -
We visited the Spinney Care Home on 12th March 2015. -
Report -
We visited the Forest View Care Home on 10th March 2015. -
Report -
We visited the Ross Wyld Care Home on 19th February 2015. -
Report -
We visited Aspray House on 12th February 2015. -
Report -
We visited Parkview House on 2nd September 2014. -
Report -
We visited St Catherine's Rest Home on 31st July 2014. -
Report -
We visited Peartree House Care Home on 31st July 2014. -
Report -
We visited Almadene Care Home on 21st July 2014. -
Report -
We visited George Mason Lodge on 12th July 2014. -
Report -
We visited Mapleton Road on 6th July 2014. -
Report -
We visited the Highcroft Care Home on 24th June 2014. -
Report -
This report examines what encourages and discourages people, particularly from seldom heard groups, to take part in health-related research. -
Report -
Across North East London, people were asked open-ended questions about what good health and care means to them. This led to the development of the Good Care Framework and the four pillars of good care.