1. The Experience of GP Services: E4 Network PCN, 01.01.23 - 31.12.23

    Report -

    A report covering experience of patients of the GP practices within the E4 Network Primary Care Network (Chingford Medical Centre, Churchill Healthcare, Handsworth Medical Practice, The Old Church Surgery and The Ridgeway Surgery).

  2. The Experience of Whipps Cross University Hospital, 01.01.23 - 31.12.23

    Report -

    This annual report is based on the experience of 389 people. Overall satisfaction for Whipps Cross University Hospital is at 54%, which is marginally higher than the average of 53% for all hospitals within the North East London Integrated Care Board area. The Maternity department accounted for 35% of all feedback and its satisfaction was 55%. The Accident & Emergency department accounted for 32% of all feedback with satisfaction at 47%.



  3. The Experience of Health, Care and Community Services, 01.10.23 - 31.12.23

    Report -

    This quarterly report is based on the experience of 1,201 people.
    Overall satisfaction has not changed this quarter (75% positive).

  4. The Experience of GP Services, 01.10.22 - 30.09.23

    Report -

    This annual report is based on the experience of 1,376 people.
    Findings show that the overall sentiment is 60% positive.


  5. The Experience of GP Services: Walthamstow West PCN, 01.10.22 - 30.09.23

    Report -

    A report covering experience of patients of the GP practices within the Walthamstow West Primary Care Network (Higham Hill Medical Centre, Queens Road Medical Centre, Seymour Medical Centre, St James Medical Centre and The Grove Medical Centre).

  6. The Experience of GP Services: Walthamstow Central PCN, 01.10.22 - 30.09.23

    Report -

    A report covering experience of patients of the GP practices within the Walthamstow Central Primary Care Network (Addison Road Medical Centre, Claremont Medical Centre, Dr RP Dhital's Practice, The Firs Medical Centre and Wood Street Health Centre).

  7. The Experience of GP Services: South Leytonstone PCN, 01.10.22 - 30.09.23

    Report -

    A report covering experience of patients of the GP practices within the South Leytonstone Primary Care Network (Green Man Medical Centre, Harrow Road GP Practice, High Road Surgery, Kiyani Medical Practice, L.L Medical Care and Langthorne Sharma Family Practice).

  8. The Experience of GP Services: Leyton Collaborative PCN, 01.10.22 - 30.09.23

    Report -

    A report covering experience of patients of the GP practices within the Leyton Collaborative Primary Care Network (Leyton Healthcare, SMA Practice and The Manor Practice).

  9. The Experience of GP Services: Forest Integrated Health PCN, 01.10.22 - 30.09.23

    Report -

    A report covering experience of patients of the GP practices within the Forest Integrated Health Primary Care Network (Crawley Road Medical Centre, Francis Road Medical Centre, Hampton Medical Centre, Lime Tree Surgery, The Allum Practice, The Ecclesbourne Practice and The Lyndhurst Surgery).

  10. The Experience of GP Services: Forest 8 PCN, 01.10.22 - 30.09.23

    Report -

    A report covering experience of patients of the GP practices within the Forest 8 Primary Care Network (Dr Shantir's Practice, Kingshead Medical Practice, Larkshall Medical Centre, Penrhyn Surgery, Sinnott Medical Centre, The Bailey Practice, The Forest Surgery and The Microfaculty).

  11. The Experience of GP Services: E4 Network PCN, 01.10.22 - 30.09.23

    Report -

    A report covering experience of patients of the GP practices within the E4 Network Primary Care Network (Chingford Medical Centre, Churchill Healthcare, Handsworth Medical Practice, The Old Church Surgery and The Ridgeway Surgery).

  12. The Experience of Health, Care and Community Services, 01.07.23 - 30.09.23

    Report -

    This quarterly report is based on the experience of 1,039 people.
    Overall satisfaction has increased this quarter by 1% standing at 75% positive.

  13. The Experience of Whipps Cross University Hospital, 01.10.22 - 30.09.23

    Report -

    This 12-month report is based on the experience of 427 people.
    Overall satisfaction for Whipps Cross University Hospital is at 56% positive which is higher than the average of 53% for North East London hospitals as a whole.
    The Maternity department accounted for a third of all feedback with 55% positive, 35% negative with 10% neutral,
    The Accident & Emergency department accounted for 29% of all feedback with 49% positive and 48% negative.




  14. The Experience of Whipps Cross University Hospital, 01.07.22 - 30.06.23

    Report -

    This annual report is based on the experience of 446 people. Overall satisfaction for Whipps Cross University Hospital is at 55% positive which is higher than the average of 53% for all five Barts Health hospitals. The Maternity department accounted for 41% of all feedback with 56% positive. The Accident & Emergency department accounted for 26% of all feedback with 51% positive.

  15. The Experience of Health, Care and Community Services, 01.04.23 - 30.06.23

    Report -

    This quarterly report is based on the experience of 950 people. Overall satisfaction has increased this quarter by 5% to 73% positive. Satisfaction on Quality and Empathy increased by 1% to 82% positive this quarter. Satisfaction for Information, Involvement and Support increased by 1% to 79% positive. Satisfaction regarding Access to Services has improved by 3% to 40% positive. GP satisfaction is at 61% positive compared to 87% positive for dentists and 58% positive for Whipps Cross University Hospital.

  16. The Experience of GP Services, 01.07.22 - 30.06.23

    Report -

    This annual report is based on the experience of 1,287 people. Findings show that the overall sentiment is 54% positive. Three practices received a significant number of comments that were mostly positive. Service access is still the main area of concern especially telephone access. Clinical treatment, staff attitude, administration and communication have seen falls in the number of complaints.

  17. The Experience of Whipps Cross University Hospital, 01.04.22 - 31.03.23

    Report -

    This annual report is based on the experience of 410 people. Overall satisfaction for Whipps Cross University Hospital is at 55%, which is higher than the average of 49% for all five Barts Health hospitals. The Maternity department accounted for 44% of all feedback and its satisfaction was 57%. The Accident & Emergency department accounted for 29% of all feedback with satisfaction at 48%.

  18. The Experience of Health, Care and Community Services, 01.01.23 - 31.03.23

    Report -

    This quarterly report is based on the experience of 1,222 people. Overall satisfaction has increased this quarter by 3% to 68%. Satisfaction on Quality and Empathy increased by 3% to 81% this quarter. Satisfaction for Information, Involvement and Support has declined by 6% to 78%. Satisfaction regarding Access to Services has declined by 6% to 37%. GP satisfaction is at 53% compared to 86% for dentists and 55% for Whipps Cross University Hospital.

  19. The Experience of GP Services, 01.04.22 - 31.03.23

    Report -

    This annual report is based on the experience of 1,210 people. Findings show that the overall satisfaction has declined marginally by 1% to 51% this quarter.to 47%. Three practices received a significant number of comments that were mostly positive. This quarter, complaints about treatment and care are up 5%, staff attitude up 1%, and administration by 5%. Complaints about communication have decreased by 2% this quarter.

  20. The Quality of Services in Waltham Forest, 2020 to 2022

    Report -

    The quality of services in Waltham Forest receives more positive feedback than access to services. This is true of primary care, hospital-based care and community services. Patients feel that GP services are good if you are able to access them. This report is based on 4,675 comments from 2020 to 2022.

  21. The Experience of GP Services, 01.01.22 - 31.12.22

    Report -

    This annual report is based on the experience of 1,073 people. Findings show that the overall satisfaction has increased by 5% this quarter to 47% but is still slightly negative across most practices.

  22. The Experience of Health, Care and Community Services, 01.10.22 - 31.12.22

    Report -

    This quarterly report is based on the experience of 975 people. Overall satisfaction has increased this quarter by 1% to 65%. Satisfaction on Quality and Empathy increased by 1% to 72% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has by a notable 9% this quarter but remains disappointingly low at 40%. GP satisfaction is at 54% compared to 82% for dentists and 62% for Whipps Cross University Hospital.

  23. The Experience of Whipps Cross University Hospital, 01.01.22 - 31.12.22

    Report -

    This annual report is based on the experience of 282 people. Overall satisfaction for Whipps Cross University Hospital is at 54%, which is higher than the average of 46% for all five Barts Health hospitals. The Accident and Emergency department accounted for 36% of all feedback and its satisfaction was 43%.

  24. The Experience of Whipps Cross University Hospital, 01.10.21 - 30.09.22

    Report -

    This annual report is based on the experience of 211 people. Overall satisfaction for Whipps Cross University Hospital is at 48%, which is higher than the average of 42% for all five Barts Health hospitals. The Accident and Emergency department accounted for a third of all feedback and its satisfaction was 35%.

  25. The Experience of GP Services, 01.10.21 - 30.09.22

    Report -

    This annual report is based on the experience of 944 people. Findings show that the overall satisfaction has not changed this quarter and is still slightly negative across most practices. Two practices received a significant number of comments that were mostly positive. According to feedback, patients would like to see greater levels of service access, communication, empathy, involvement and support. This quarter, complaints about communication have decreased by a whopping 29% and those about administration by 12%.

  26. The Experience of Health, Care and Community Services, 01.07.22 - 30.09.22

    Report -

    This quarterly report is based on the experience of 887 people. Overall satisfaction has increased this quarter by 4% to 63%. Satisfaction on Quality and Empathy remained stable at 77% this quarter. Satisfaction for Information, Involvement and Support has declined by 1% to 72%. Satisfaction regarding Access to Services has improved by 4% this quarter but remains disappointingly low at 31%. GP satisfaction is at 48% compared to 80% for dentists (this relates to people who were able to get an appointment) and 54% for Whipps Cross University Hospital.

  27. The Experience of Whipps Cross University Hospital, 01.07.21 - 30.06.22

    Report -

    This report is based on the experience of 162 people.

  28. The Experience of GP Services, 01.07.21 - 30.06.22

    Report -

    This report is based on the experience of 928 people. Feedback has been obtained from a variety of sources, including engagement, surveys and comments posted online (NHS, Care Opinion and social media).

  29. The Experience of Health, Care and Community Services, 01.04.22 - 30.06.22

    Report -

    This report is based on the experience of 424 people. Feedback has been obtained from a variety of sources, including general engagement and comments posted online (including Care Opinion, NHS and social media).

  30. The Experience of Health, Care and Community Services, 01.01.22 - 31.03.22

    Report -

    Q4 (Jan to Mar) patient experience report based on the experience of 439 people.

  31. The Experience of GP Services, 01.04.21 - 31.03.22

    Report -

    Annual report for GP Patient Experience based on the experience of 843 people.

  32. The Experience of Whipps Cross University Hospital, 01.04.21 - 31.03.22

    Report -

    Annual report based on the experience of 192 people.

  33. Q3 - (October to December 21) Patient Experience Report

    Report -

    This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians, COVID-19 centres, social care, community and mental health services.
    Our Q3 Patient Experience Report takes our data from October to December 2021.

  34. Q2 - (July to September 20) Patient Experience Report

    Report -

    This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.

  35. Q1 - (April to June 21) Patient Experience Report

    Report -

    This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
    Our Q1 Patient Experience Report takes our data from April to June 2021.

  36. Q4 - (January to March 21) Patient Experience Report

    Report -

    This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
    Our Q4 Patient Experience Report takes our data from January to March 2021.

  37. Q3 - (October to December 20) Patient Experience Report

    Report -

    This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians and social care.
    Our Q3 Patient Experience Report takes our data from October to December 2020 and identifies General Administration in the Waltham Forest’s health service as needing significant improvement. While many people praise the service provided by doctors, the booking of appointments and difficulty in reaching surgeries over the telephone are real concerns.
    Understandably, the COVID-19 pandemic has had a massive impact on the traditional GP experience. Service providers have had to make dramatic changes to the way patients access services to maximise everyone’s safety. The report also identified that there is a lack in mental health and emergency care reviews. These are two key service providers which are directly impacted by the Covid-19 pandemic. We hope to encourage residents to speak about their experiences so that we can fully understand where change needs to be made.


  38. Q2 - (July to September 21) Patient Experience Report

    Report -

    This report covers patient experience for GPs, hospitals, dentists, pharmacies, opticians, COVID-19 centres, social care, community and mental health services.
    Our Q2 Patient Experience Report takes our data from July to September 2021.

  39. What does good care look like to people in Waltham Forest?

    Report -

    This report shows the draft findings of the Waltham Forest Community Conversation which was part of the wider NHS North East London Big Conversation.

  40. Insights on health services in care homes

    Report -

    The report presents the outcomes of interviews conducted with care home residents and staff members. The aim of these interviews was to explore their perspectives on the implementation and impact of the multidisciplinary team (MDT) approach to care for less capable residents.
    The interviews were designed to gain insights into residents’ and staff members’ observations, experiences, and opinions. The focus of the interviews was to understand the changes that have occurred due to the MDT approach and how it has affected the care provided to less capable residents.

  41. Maternity Equality and Equity

    Report -

    Healthwatch spoke to 114 people who received antenatal care at Whipps Cross Hospital and this is what they had to say about the services. It also outlines how people from minority backgrounds face certain challenges to access these services.

  42. Maternity choices

    Report -

    Healthwatch spoke to 103 people who received antenatal care in Waltham Forest. This is what they had to say about maternity services and choices

  43. Quality of service in Waltham Forest

    Report -

    This report outlines the quality of services in Waltham Forest as told to us by the residents. We heard from 2.729 people from January 2022 to January 2023.

  44. Dentistry services in Waltham Forest

    Report -

    This report outlines 472 comments (2064 issues) around Dentistry services in Waltham Forest.

  45. GP Transformation

    Report -

    This report outlines the top trends from 4,735 issues from 1,073 people from Waltham Forest around GP transformation.

  46. GPs rated Inadequate by CQC

    Report -

    A report covering three GP practices that have been rated inadequate by CQC in Waltham Forest.

  47. London Ambulance Survey - Waltham Forest

    Report -

    As part of a London-wide survey, we engaged with 54 local residents on their experience with ambulance services.

  48. Care Homes Direct Enhanced Service Survey

    Report -

    Local Healthwatch in each of the eight boroughs in the North East London region worked together to deliver this project seeking insight into GP services provided to Care Home residents. This project was commissioned by North East London Clinical Commissioning Group, now known as NHS North East London, to find out the effectiveness of the Direct Enhanced Service (DES) across the region and to evaluate the findings in order to best design future services for Care Homes. The survey was conducted across 174 care homes, including 22 in Waltham Forest, where we asked care home managers about their experience with their GP through the DES, and with other services used by their residents.

  49. Whipps Cross Patient Experience - July 20 to Dec 21

    Report -

    A report comparing patient experience feedback across different departments and service areas of Whipps Cross Hospital from 234 people.

  50. GP and PCN Patient Experience - Jan 21 to Dec 21

    Report -

    A report comparing patient experience feedback by Primary Care Network across the borough based on the views of 836 people.